Are we too polite?
Some of my regular readers may know we have or had a cleaner. She was great; only came every 2 weeks but did a brilliant job of blitzing the house and it always looked awesome afterwards. She would randomly clean the fridge, make our fresh beds, clean the windows….brilliant. Sadly she had to leave due to other commitments. I had a mild panic as wanted another sorted prior to Piglet’s birth so I did a bit of digging and we hired another; this time to come every week and mainly focus on the bathrooms and kitchen. It was less time, so less could get done.
Bottom line. I was really disappointed when I came home on Monday and surveyed the work. I was aware we have a big house and 2 hours is not enough for a blitz, fair dos. However, the areas cleaned were done awfully, Bathrooms were dusty, floors half done, food from the night before still under the kitchen table. I was not happy and pretty pissed off considering my almost 39 week pregnant stage. Cue tears. My hubby and Mum agreed not satisfactory and we needed to knock her on the head.
After one week. Messy and a tad awkward.
How though? Make up some bullshit excuse? Bite the bullet and tell the truth. Move away without a trace to avoid confrontation?!
I knew what I needed to do but hubby was not sure. I knew I needed a polite but straight up text saying the standard was simply not good enough. I would have sent this immediately but hubby’s reservations made that message sending get delayed by about two hours.
Why in his opinion could I not just send it??? What should I say instead?
He seemed worried about offending her personally. Going directly to the person instead of through a manager or third party. Why? Why should I lie and not tell the truth? It’s her business and if the standard was awful she needs to know.
Why are we so afraid of complaining? Are we too polite and British? We are PAYING for a service. Hubby was giving me the impression he would be happy for her to come back and have another week’s go. For me there was absolutely no way I was paying someone £11 an hour to do a shoddy job just because he was worried about offending her.
Go to many other countries and complaining is standard and not bothered about. I always remember complaining I didn’t like a meal when on holiday in the States. They brought me out a fresh meal, minus the sauce which I hated. If you don’t ask, you don’t get. You don’t have to be rude and mean; being assertive, polite and knowing what you want works.
So I sent the text. Basically it said thanks for coming but the standard did not meet that of the previous cleaner and I did not want to continue with the arrangement. Apologies. I got a perfectly polite response back and the agreement was terminated. I also felt loads better generally, as it was sorted.
I’m becoming a little less precious about complaining. Sometimes we are just too polite. I niggle and just feel bothered if something isn’t right. I don’t particular like doing it but sometimes it is warranted.
What about you? What would you have done in my shoes?